Cancellation & Hotel Policy’s:
A $25 booking fee per room will be charged for any changes or cancellations in reservation. During the holiday periods a $40 booking fee will be charged for any changes or cancellations to a reservation.
In addition, if you cancel within the 72 hours (3 days), (for holidays 7 days) of check-in time, you will be charged for your first night stay per rooms booked. There are no refunds for early check-out.
GUESTS: At least one registered guest must be 18 years or older.
CHECK-OUT TIME: 12:00 p.m. You MUST drop your keys off at the front desk. Check-out may be extended until 2:00 p.m. at the discretion of the front desk for a $20 charge. Inquire on day of checkout. A $10 fee is charged for each lost key.
EARLY CHECKOUT: There are no refunds for early checkouts.
RATES: All rates are based on occupancy of 1-2 adults. Additional fee required for each additional guest up to maximum occupancy for the room.
ROLLAWAY BED: If you need a rollaway bed, you must CALL to reserve it.
POLICY VIOLATIONS: There is a $100 fee if caught violating any of our policies.
CHILDREN: Children under 13 are not accepted at the hotel except in rooms 6 & 7 and must be accompanied by adults at all time.
PETS: Pets are not allowed except for service dogs. There is a $100 fee for dogs.
MAXIMUM OCCUPANCY: Standard Room-2, Deluxe King/MCM-3, Casita-2, Queen Mini Suite-2, Deluxe Queen-4. Rollaway beds are Available on a first-come basis, select rooms only. Call to reserve.
SMOKE-FREE: The Hotel is 100% Smoke-Free. No smoking or vaping. There’s a $100 Fee for violating this policy.
RIGHT TO REFUSE SERVICE: The Palms is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that does not violate Federal or State laws.
VISITORS: No visitors after 11:00 p.m. Visitors must be accompanied by the registered guest at all times.
DO-NOT DISTURB AND ACCESS TO ROOMS: Due to Covid, maid service is unavailable. Please contact the front desk for items you need replenished. Management reserves the right to enter a room with a known status of “do not disturb” for reasonable purposes, such as an emergency, maintenance, or prevent a violation of our Hotel Policy/House Rules.
LOST & FOUND POLICY: The Palms assumes no liability for lost, stolen, or damaged belongings.
FIREARMS AND WEAPONS: Firearms and Weapons are not permitted on hotel property.
NO IN-ROOM PARTY: No parties, loud disturbances and/or noise-nuisance are allowed on these premises. Please respect the other guests.
ILLNESS: The Palms reserves the right to refuse accommodations to a guest arriving with a contagious disease and we may charge you for any and all costs and expenses for cleaning.
PARKING: All vehicles are parked at the risk of the owner.
POOL USE: The pool is not heated and guests usually start using it around the end of April through Mid-October. The jacuzzi is heated during cold season from 3:00pm-9:00pm. The pool and jacuzzi are for hotel guests only. If you have visitors wanting to use the pool, they can purchase a day pass for $10 per person per day at the front desk. Absolutely NO GLASS at the pool. Coolers are not allowed at the pool.
ELECTRIC CAR CHARGING: You may not plug your electric car into any of our outlets.
DAMAGE AND/OR THEFT OF HOTEL PROPERTY: You are liable for any property damage caused by you or any person in your party whether or not staying at the hotel.